FAQs

How can I get in contact with Aussie Avenue?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. Please note that products may be manufactured in China. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales. 

Do you offer International Shipping?

At this time, it's not something we offer, however it may be something we consider in the future.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal.

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and standard shipping takes 4-14 business days within Australia. More information about this is on our 'Shipping Information' page. 

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.

What is your return policy?

We offer a 14 day return policy for most items. The item must be unused and in its original packaging for a full refund.

What happens if I receive faulty/defective item?

Please contact us within 14 days of arrival, and we will endeavor to offer either a full refund or replace the faulty item. 

I have ordered multiple items but have not received all of them. Where is my missing item? 

The item you have ordered should arrive soon. Please contact us if you do not receive the item within 5 business days after your fist parcel has arrived. 

What currency is the store in?

All products displayed on our website are in AUD.